That’s NOT what I ordered

I ordered a KVM switch from Dell on Sunday nite. I really need a second screen for work. And I had a $25 coupon that Dell sent me after I bought my laptop. I couldn’t pass up the deal. Only $21 for the KVM (with tax and shipping).

As I said, I ordered it on Sunday nite. It shipped out Monday. It was scheduled for delivery tomorrow but actually showed up today. I was happy. I was planning on setting things up tonite. That is until I opened the box. I found a 12 ft video cable in the box rather than the KVM switch that I ordered. The packing slip that came with the package had the correct item on it. But some dumbass in shipping must have been going too quick and put the wrong damn item in the box. They’re not even from the same manufacturer!!

I called Dell right away to get the correct item sent to me. I really should have done it online. But I wanted to talk to someone and get things squared away as soon as possible. But of course, when you call Dell, you get someone from overseas … generally India. At least I could understand this woman. But she didn’t seem very smart. She wanted the Dell part #, but the item I was sent didn’t have a Dell part # on it. I gave her what I thought was the manufacturer’s part #, but that didn’t help her. I went to Dell’s website and searched using the part # I gave her and found the item. I then gave her the Dell part # that was listed on their website. But THAT didn’t help her either. She said she couldn’t find it. I told her I found it on their site. That’s where I got the Dell part #.

She finally put in the return/exchange. Then told me it would take 8 business days. Excuse me. Dell screwed up. I would expect them to take care of their customers faster than that. She said that was the maximum time frame they give. The CORRECT part will be shipped to me via next day shipping. It had damn well better be. She said I would get an email about this and gave me a confirmation number. I still haven’t gotten that email. I’ll give them until noon tomorrow before I call and complain.

From now on, when I buy stuff like this … I’ll get it from NewEgg. I never had a problem with them. But that $25 coupon was only good at Dell. That’s why I got it from them. They had better take care of things quickly or they’ll feel my wrath.