What do these 3 things have in common? Well … the fact that the first is on the second is the reason I didn’t have to chase down the third. :biggrin: To elaborate …
I’ve been waiting for the Droid 2 to be released for 2 months. There were rumors all over the internet about when the release date was. Verizon finally announced on Aug. 10 that there would be a pre-sale on Aug. 11, and the phone would be available for purchase in stores on Aug. 12. I was one of those crazy people who got up just after midnight on Aug. 11 to get the phone during the pre-sale. I wanted to make sure it wasn’t sold out by the time I got a chance to buy it. Verizon ended up shipping my phone out (via FedEx) that same day, and they had free overnight shipping for internet orders, so it was to be delivered yesterday (Aug. 12).
I was pretty sure that they’d try to deliver it while I was at work. I was hopefully they might try when I was home on lunch, but I figured that with my luck, that wouldn’t be the case.
The following is a sequence of tweets that had me hopeful that I’d be home when they stopped (even if I had to take a late lunch).
At this point, I sent her an email with the information she requested. I hadn’t heard back from her by noon, so I headed home for lunch (with my fingers crossed :crossfingers: ) Just as I turned on to the street in front of my apartment, I saw the FedEx truck at the stoplight up the street waiting to turn onto 13th Ave. Crap. That means I just missed him. 😥 The following is a sequence of tweets after I got into my apartment.
Just after I sent that last tweet, my phone rang. I didn’t recognize the number but a little part of me hoped it might be FedEx. And to my surprise, it was. FedEx Robin called me to see if someone was going to be home for a while. She said she’d call dispatch and see if she could get the FedEx guy to come back to my place. She called back just a couple minutes later to let me know that the FedEx guy was coming back. :dance: Rock on.
Within 5 minutes of her calling me to let me know, the FedEx guy showed up. He said that I was lucky … if I had been 15 minutes later, he would have been out of the area. I was so happy that I didn’t have to go to the FedEx office that night to pick up my phone.
And to think … this all started with a random tweet where I said I was hoping they’d try to deliver my phone when I was home. To think that FedEx has employees with jobs where they search Twitter for tweets about the company is pretty awesome. I know that there are others who do it, but those seem to be bots or just tweets to get you to do something for the company. This was a case where they were trying to help me out. They were proactive with a customer and that is something that I wish more companies did.
I can honestly say that if I had to ship something, FedEx would be at the top of my list for shippers because of the experience that I had. I wish more companies would take notice.
So … thank you FedEx. Thank you FedEx Robin. Now I’m off to play with my shiny new Droid 2. :razz2: